Privacy Policy

1. Introduction 

Welcome to Pocket Lab Companion! This privacy policy governs the manner in which aikemy GmbH (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“User” or “you”) of the Pocket Lab Companion mobile application (“App”). 

At aikemy GmbH, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines the types of information we may collect from you when you use our App, how we use and safeguard that information, and your rights and choices regarding your data. 

Please read this privacy policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing or using our App, you agree to the terms and conditions of this privacy policy. If you do not agree with our policies and practices, you may choose not to use our App. 

This privacy policy applies to all users of the Pocket Lab Companion App, regardless of whether you are a registered user or simply browsing the App. This policy does not apply to information collected by third-party websites, services, or applications that may be linked to or integrated with our App. We encourage you to review the privacy policies of those third-party services before providing any personal information. 

We may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this policy by posting the updated privacy policy on this page and updating the “Last Updated” date at the top of the page. Your continued use of the App after the posting of any revisions to this policy will constitute your acceptance of such changes. 

If you have any questions or concerns about this privacy policy or our data practices, please contact us at support@aikemy.com. 

Last Updated: February 5, 2024 

  1. 2. Information Collection 

We may collect several types of information from you when you use the Pocket Lab Companion App, including personal information and non-personal information. This information may be collected directly from you or automatically as you interact with the App. 

  1. 2.1 Personal Information: 

  • User Provided Information: When you use the Pocket Lab Companion App, we may collect personal information that you voluntarily provide to us. This may include: 

  • Your name 

  • Email address 

  • Contact information 

  • Profile information 

  • Payment information (if applicable) 

  • Device Information: We may also collect certain information about your mobile device, including: 

  • Device type 

  • Operating system version 

  • Unique device identifiers (e.g., IMEI, UDID) 

  • Mobile network information 

  1. 2.2 Non-Personal Information: 

  • Usage Data: We may automatically collect information about how you access and use the App, including: 

  • App usage statistics 

  • Session duration 

  • Interaction with app features 

  • Performance metrics 

  • Log Data: Like many mobile applications, we may collect log data that your device sends whenever you use our App. This log data may include: 

  • IP address 

  • Device event information (e.g., crashes, errors) 

  • App settings and preferences 

  • Date and time of access 

  1. 2.3 Location Information: 

  • Geolocation Data: With your consent, we may collect and process information about your device’s precise location. This information may be used to provide location-based services within the App, such as finding nearby resources or displaying localized content. 

    We may use cookies, pixels, and similar tracking technologies to collect and store certain information automatically when you use the App. You can control cookies through your browser settings and other tools, but disabling cookies may limit your ability to use certain features of the App. 
    By using the Pocket Lab Companion App, you consent to the collection and use of your information as described in this privacy policy.     

  1. 3. Use of Information 

We may use the information collected from you for various purposes, including but not limited to: 

  1. 3.1 Providing and Improving the App: We may use the information to provide, maintain, and improve the functionality of the Pocket Lab Companion App. This includes: 

  • Personalizing your experience 
  • Analyzing app usage patterns 
  • Diagnosing technical issues 
  • Developing new features and services 

  1. 3.2 Communication: We may use your contact information to communicate with you about updates, news, promotions, and other relevant information related to the App. This may include: 

  • Sending you important notices or alerts 
  • Responding to your inquiries or requests 
  • Providing customer support 

  1. 3.3 Marketing and Advertising: With your consent, we may use your information for marketing and advertising purposes, including: 

  • Displaying targeted advertisements within the App or on third-party platforms 
  • Conducting market research or surveys 
  • Personalizing advertising content based on your interests 

  1. 3.4 Legal Compliance: We may use the information collected to comply with legal obligations, enforce our policies, or respond to legal requests or investigations. 

  1. 3.5 Security: We may use the information to protect the security and integrity of the App, our users, and our business. This includes: 

  • Detecting and preventing fraud or unauthorized access 
  • Investigating and addressing security breaches or violations 

  1. 3.6 Other Purposes: We may use the information for other purposes as permitted by law or with your consent. If we use your information for a purpose not described in this privacy policy, we will notify you and obtain your consent if required.  We will only use your personal information for the purposes outlined in this privacy policy or as otherwise disclosed to you at the time of collection. We will not use your information for any other purpose without your consent. 

  1. 4. Third-Party Services 

The Pocket Lab Companion App may use third-party services or tools to enhance its functionality and provide certain features. These third-party services may collect and process information about you in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party services for more information about their data practices. 

  1. 4.1 Analytics Services: 

We may use analytics services, such as Google Analytics or Firebase Analytics, to collect and analyze information about how users interact with the App. These services may use cookies, web beacons, or other tracking technologies to collect data about your usage patterns, device characteristics, and app performance. The information collected by analytics services is used to understand user behavior, improve the App’s performance, and optimize user experience. 

  1. 4.2 Advertising Networks: 

We have advertisements that may be of interest to you. The collection and use of this information by advertising networks are governed by their own privacy policies. 

  1. 4.3 Social Media Integration: 

The App may integrate with social media platforms, such as Facebook, Twitter, or Instagram, to enable you to share content or interact with social media features. When you use these social media features, the respective social media platforms may collect information about your activities and interactions with the App in accordance with their own privacy policies. 

  1. 4.4 Payment Processing:

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  3. We have advertisements that may be of interest to you. The collection and use of this information by advertising networks are governed by their own privacy policies.  

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  1. 4.5 Other Third-Party Services: 

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  3. We may also integrate other third-party services or tools into the App to provide additional functionality or services. These third-party services may collect information about you in accordance with their own privacy policies. We will only share your information with third-party services to the extent necessary to provide the requested services or features, and we will ensure that appropriate safeguards are in place to protect your privacy. 

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  5. By using the Pocket Lab Companion App, you acknowledge and agree that third-party services may collect and process information about you as described in this section and their respective privacy policies. 

  1. 5. Data Sharing 

We may share your information with third parties for various purposes outlined in this privacy policy. We will only share your information in accordance with this policy and applicable laws and regulations. The types of third parties with whom we may share your information include: 

  1. 5.1 Service Providers: 

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, customer support, and marketing. These service providers are contractually obligated to use your information only for the purposes of providing the requested services and are prohibited from using your information for any other purpose. 

  1. 5.2 Business Partners: 

We may share your information with our business partners, affiliates, or other trusted entities for joint marketing activities, promotional offers, or other business purposes. These partners are required to comply with applicable privacy laws and regulations and may only use your information for the purposes disclosed in this privacy policy. 

  1. 5.3 Legal Compliance: 

We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests or investigations, or protect the rights, property, or safety of our users or others. This may include sharing information with law enforcement agencies, regulatory authorities, or other governmental entities as required by law. 

  1. 5.4 Business Transfers: 

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale or transfer of all or a portion of our assets, your information may be transferred to the acquiring entity or successor organization as part of the transaction. We will notify you of any such transfer and any changes to the privacy policy that may result from the transfer. 

  1. 5.5 Consent: 

We may share your information with third parties with your consent or at your direction. For example, if you choose to connect your account with a third-party service (e.g., social media platform), we may share certain information with that service as requested by you. 

We will not sell, rent, or lease your personal information to third parties for their own marketing purposes without your explicit consent. 

By using the Pocket Lab Companion App, you acknowledge and agree to the sharing of your information as described in this section and in accordance with this privacy policy. 

  1. 6. User Controls and Choices 

We provide you with certain choices and controls over your personal information to help you manage your privacy preferences. You can exercise these controls as follows: 

  1. 6.1 Account Settings: 

If you have created an account with the Pocket Lab Companion App, you may have access to account settings where you can view and update your personal information, communication preferences, and privacy settings. You can modify your account settings by accessing the “Settings” or “Account” section within the App. 

  1. 6.2 Communication Preferences: 

You can choose to opt-out of receiving promotional emails, newsletters, or other marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly at support@aikemy.com. Please note that even if you opt-out of marketing communications, you may still receive important administrative messages regarding your account or the App. 

  1. 6.3 Device Settings: 

You may be able to control certain privacy settings and permissions through your device settings. For example, you can manage app permissions, such as location access, camera access, or microphone access, by adjusting your device settings. Please refer to your device’s operating system documentation or settings menu for instructions on managing these settings. 

  1. 6.4 Cookies and Tracking Technologies: 

You can control cookies and similar tracking technologies through your browser settings or device settings. Most web browsers allow you to block or delete cookies, limit the use of tracking technologies, or configure notifications for when cookies are being used. However, please note that disabling cookies or tracking technologies may affect the functionality of the App or certain features may not be available to you. 

  1. 6.5 Do Not Track Signals: 

Some web browsers and mobile devices may offer a “Do Not Track” (DNT) feature that allows you to indicate your preference regarding tracking by websites or online services. At this time, the Pocket Lab Companion App does not respond to DNT signals. 

If you have any questions or concerns about the controls and choices available to you, or if you need assistance with managing your privacy preferences, please contact us at support@aikemy.com. 

  1. 7. Data Security 

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 

  1. 7.1 Secure Transmission: 

We use industry-standard encryption technologies (such as SSL/TLS) to encrypt data transmitted between your device and our servers to help protect the confidentiality of your information during transmission. 

  1. 7.2 Data Minimization: 

We only collect and retain the minimum amount of personal information necessary to provide the requested services and fulfill the purposes outlined in this privacy policy. We regularly review our data collection practices to ensure that we collect and retain only the information necessary for legitimate business purposes. 

  1. 7.3 Access Controls: 

We restrict access to your personal information to authorized personnel who have a legitimate need to access it for the purposes described in this privacy policy. All employees, contractors, and third-party service providers with access to your information are required to adhere to strict confidentiality obligations. 

  1. 7.4 Data Integrity: 

We take reasonable steps to ensure the accuracy, completeness, and reliability of the personal information we collect and maintain. We regularly review and update our data collection, storage, and processing practices to ensure that your information remains accurate and up-to-date. 

  1. 7.5 Incident Response: 

In the event of a data breach or security incident involving your personal information, we will promptly investigate the incident, take appropriate steps to mitigate any harm, and notify you and relevant authorities as required by applicable law. 

  1. 7.6 User Responsibilities: 

While we take reasonable precautions to protect your information, you also play a role in safeguarding your personal data. We encourage you to use strong and unique passwords, enable security features on your device, and exercise caution when sharing sensitive information online. 

If you have any questions or concerns about the security of your personal information or if you become aware of any security vulnerabilities or incidents, please contact us immediately at support@aikemy.com. 

  1. 8. Data Retention 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine the appropriate retention period for your information include: 

  1. 8.1 Purpose of Processing: 

We will retain your personal information for as long as necessary to provide the requested services, fulfill the purposes described in this privacy policy, and comply with our legal obligations. Once the purposes for which we collected your information have been fulfilled, we will securely delete or anonymize your data. 

  1. 8.2 User Preferences: 

If you have registered an account with the Pocket Lab Companion App, we will retain your account information for as long as your account is active and for a reasonable period thereafter in case you choose to reactivate your account. If you wish to delete your account or request the deletion of certain information, please contact us at support@aikemy.com, and we will promptly respond to your request. 

  1. 8.3 Legal Requirements: 

We may retain certain information beyond the end of your use of the App if required or permitted by applicable law, such as to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights and interests. 

  1. 8.4 Aggregate and Anonymized Data: 

We may retain aggregated or anonymized data that does not identify you personally indefinitely for statistical analysis, research, or other legitimate business purposes. 

  1. 8.5 Backup and Archiving: 

We may retain backup copies or archival copies of your personal information for a limited period of time to protect against data loss, system failures, or other unforeseen events. 

If you have any questions or concerns about the retention of your personal information or if you wish to request the deletion of your data, please contact us at support@aikemy.com. 

  1. 9. Children’s Privacy 

The Pocket Lab Companion App is not intended for use by children under the age of 13 (or under the age of 16 in certain jurisdictions) without parental consent. We do not knowingly collect personal information from children under the age of 13 (or under the age of 16 in certain jurisdictions) without verifiable parental consent. If we learn that we have collected personal information from a child under the applicable age limit without parental consent, we will promptly take steps to delete the information and terminate the child’s account, if applicable. 

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us at support@aikemy.com. We will promptly take steps to remove the information and terminate the child’s account, if applicable. 

If you are under the age of 13 (or under the age of 16 in certain jurisdictions), please do not use the Pocket Lab Companion App or provide any personal information through the App without parental consent. If you believe that we may have collected personal information from a child without parental consent, please contact us immediately at support@aikemy.com. 

  1. 10. Updates to the Privacy Policy 

We may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or industry standards. We will notify you of any material changes to this policy by posting the updated privacy policy on this page and updating the “Last Updated” date at the top of the page. We encourage you to review this privacy policy periodically for any changes. 

  1. 10.1 Material Changes: 

We will provide prominent notice of material changes to this privacy policy, such as by sending a notification to your email address or displaying a prominent notice within the App. Material changes may affect the way we collect, use, or disclose your personal information, and we will obtain your consent if required by applicable law. 

  1. 10.2 Your Continued Use: 

Your continued use of the Pocket Lab Companion App after the posting of any revisions to this privacy policy will constitute your acceptance of such changes. If you do not agree with the terms of the revised privacy policy, you may choose to discontinue using the App. 

  1. 11. Jurisdiction-Specific Disclosures 

The Pocket Lab Companion App is intended for use by individuals worldwide. However, please note the following jurisdiction-specific disclosures: 

  1. 11.1 European Economic Area (EEA) and United Kingdom (UK): 

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), the processing of your personal information may be subject to the General Data Protection Regulation (GDPR) or the UK General Data Protection Regulation (UK GDPR), as applicable. We will only process your personal information in accordance with the legal bases and requirements set forth in the GDPR or UK GDPR, including obtaining your consent where required. 

  1. 11.2 California Residents: 

If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) regarding the collection, use, and disclosure of your personal information. For more information about your rights under the CCPA and how to exercise them, please refer to our [link to California Privacy Rights] or contact us at support@aikemy.com. 

  1. 11.3 Other Jurisdictions: 

If you are located in a jurisdiction with specific data protection laws or requirements, such as Canada, Australia, or Brazil, you may have additional rights or protections regarding the processing of your personal information. We will comply with applicable laws and regulations in your jurisdiction regarding the collection, use, and disclosure of your personal information. 

  1. 11.4 International Transfers: 

Please note that your personal information may be transferred to, stored, and processed in countries outside of your own jurisdiction, where data protection laws may differ from those in your jurisdiction. By using the Pocket Lab Companion App, you consent to the transfer of your personal information to countries outside of your own jurisdiction. 

If you have any questions or concerns about jurisdiction-specific disclosures or the processing of your personal information, please contact us at support@aikemy.com. 

  1. 12. Contact Us: 

If you have any questions or concerns about this privacy policy or our data practices, please contact us at support@aikemy.com.